
id : bigint(20)
|

chat_id : varchar(100)
|

cxg_url : varchar(500)
|

player_username : varchar(200)
|

player_id : varchar(100)
|

agent_name : varchar(200)
|

agent_tag : varchar(100)
|

brand : varchar(100)
|

workspace_id : varchar(100)
|

chat_type : varchar(100)
|

session_status : varchar(30)
|

duration_sec : int(11)
|

violations : longtext
|

vulgar_customer : longtext
|

vulgar_cs : longtext
|

messages : longtext
|

messages_hash : varchar(32)
|

issue_category : varchar(200)
|

issue_subcategory : varchar(200)
|

clicked_issue : varchar(200)
|

discussed_issue : varchar(200)
|

issue_mismatch : tinyint(1)
|

reply_speed_sec : int(11)
|

message_count : int(11)
|

customer_messages : int(11)
|

agent_messages : int(11)
|

bot_messages : int(11)
|

analyzed_at : datetime
|

ai_reviewed_at : datetime
|

ai_language : varchar(100)
|

ai_notes : text
|

ai_cleared : int(11)
|

unresolved_5min : tinyint(1)
|

unresolved_reason : varchar(255)
|

workflow_status : varchar(50)
|

workflow_step : varchar(100)
|