synex.uk / 127.0.0.1 / genie_pg / conversations_analyzed

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Showing rows 0 - 24 (29059 total, Query took 0.0840 seconds.) [cxg_url: HTTPS://CS002.ICXGLOBAL.AI/WORKSPACES/CD812F84-727... - HTTPS://CS002.ICXGLOBAL.AI/WORKSPACES/CD812F84-727...]

SELECT * FROM `conversations_analyzed` ORDER BY `cxg_url` DESC

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Filter rows:

			id	chat_id	cxg_url 1	player_username	player_id	agent_name	agent_tag	brand	workspace_id	chat_type	session_status	duration_sec	violations	vulgar_customer	vulgar_cs	messages	messages_hash	issue_category	issue_subcategory	clicked_issue	discussed_issue	issue_mismatch	reply_speed_sec	message_count	customer_messages	agent_messages	bot_messages	analyzed_at	ai_reviewed_at	ai_language	ai_notes	ai_cleared	unresolved_5min	unresolved_reason	workflow_status	workflow_step
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 7034	7034	fffdb04e-5138-4655-b185-24dfb13f33f1	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	mustafa9988	c1e8b71e-15db-409d-baee-b78894b6a567	Nisha Shah	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	280	[]	NULL	NULL	[{"sid":"fffdb04e-5138-4655-b185-24dfb13f33f1","id...	06ebf2c167dd72154f5cecf588f284e6	other	other	other	other	0	22	26	7	7	9	2026-05-23 17:57:19	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 22823	22823	fff731c2-ee86-4fa3-8637-8e87e9dab611	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	mehroon789	5a814f04-af4e-4a34-a47b-78f8c080c60f	Ted Mosbey	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	461	[]	NULL	NULL	[{"sid":"fff731c2-ee86-4fa3-8637-8e87e9dab611","id...	715ea96a62751f8446320d30fc9ce5ab	deposit	deposit	deposit	deposit	0	7	23	8	7	5	2026-06-02 17:49:44	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 15693	15693	fff60daa-efc6-4a9e-85c7-2c6d38d355bb	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	7205569999	e1c34c6c-3c38-444d-a4f9-964dfd9da5d0	Wasif	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	881	[{"rule": "SOP_10_no_escalate", "severity": "criti...	NULL	NULL	[{"sid":"fff60daa-efc6-4a9e-85c7-2c6d38d355bb","id...	3a121c4be8b82d0e941867f572519359	game issue	game issue	game issue	game issue	0	4	40	16	16	3	2026-05-29 02:01:16	2026-05-31 02:09:22	Roman Urdu / Urdu / English (mixed)	Outcome: critical \| confidence: high \| Player lost...	2	1	Review-only: chat lasted 5+ minutes with CS and ap...	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 3416	3416	fff5dd24-1fb7-4f0a-b7d2-f32b979aa2c7	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	mskhokhar280	367193ea-7a98-419c-af67-59eda97e93bd	Ayan Medhi	NULL	Betjili	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	502	[]	NULL	NULL	[{"sid":"fff5dd24-1fb7-4f0a-b7d2-f32b979aa2c7","id...	00474e169f7f865550f91bdfc5b9fdb0	withdraw	withdraw	withdraw	withdraw	0	7	18	5	5	6	2026-05-21 02:46:01	2026-05-21 02:52:44	Urdu, Roman Urdu, English (mixed)	Outcome: warning \| confidence: high \| Customer rep...	1	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 27652	27652	fff36ca8-fe06-4832-9dcd-0c4f40ed5fb2	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	ghaleja123	41c03209-9c7b-4458-abcb-e6f13c318929	Wasif	NULL	KV8	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	325	[]	NULL	NULL	[{"sid":"fff36ca8-fe06-4832-9dcd-0c4f40ed5fb2","id...	833f049ff610a915001b04a58539b7ce	withdraw	withdraw	withdraw	withdraw	0	4	20	5	7	4	2026-06-05 17:03:00	NULL	NULL	NULL	0	1	Review-only: chat lasted 5+ minutes with CS and ap...	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 7376	7376	fff138b9-f7cd-4682-a159-1be6c94b4e8d	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	hamzahyousaf	b2772655-9923-4960-9185-afeacef658f6	Ven	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	309	[]	NULL	NULL	[{"sid":"fff138b9-f7cd-4682-a159-1be6c94b4e8d","id...	9fa720a372cd2c3094c86bf5bd1718c2	deposit	deposit	deposit	deposit	0	2	25	9	8	5	2026-05-23 22:25:33	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 7449	7449	fff0e751-2c76-47c1-9681-5b28aa537e64	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	umaiirr95	18f85763-4f16-47e5-99e7-4ef600b6e47f	Zahra	NULL	Darazplay	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	432	[]	NULL	NULL	[{"sid":"fff0e751-2c76-47c1-9681-5b28aa537e64","id...	2e3014993d2977b740a8e8626e3bbfaf	withdraw	withdraw	withdraw	withdraw	0	5	23	6	10	5	2026-05-23 23:12:34	2026-05-23 23:12:50	Urdu, Roman Urdu, English (mixed)	Outcome: warning \| confidence: high \| Customer con...	2	1	Review-only: chat lasted 5+ minutes with CS and ap...	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 26871	26871	fff01d83-dd85-4ec3-aae4-68fc81e37866	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	wafabaloch1	245560e4-ff58-4366-bde1-bc139ddba73b	NULL	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	workflow-incomplete	CLOSED	198	[]	NULL	NULL	[{"sid":"fff01d83-dd85-4ec3-aae4-68fc81e37866","id...	56a16dbf91c1e8b65d329310816c7057	game issue	game issue	game issue	game issue	0	NULL	14	5	0	7	2026-06-05 02:13:04	NULL	NULL	NULL	0	0	NULL	incomplete	sub_issue_not_selected
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 22850	22850	ffefc2c5-7276-44b9-a148-6900944a9c94	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	shahzaibasghar5	7c042561-d7c8-40ff-b789-a55934e20e97	Ted Mosbey	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	290	[]	NULL	NULL	[{"sid":"ffefc2c5-7276-44b9-a148-6900944a9c94","id...	376de69f5406a0d93a24218912803022	game issue	game issue	game issue	game issue	0	31	22	6	5	8	2026-06-02 18:20:28	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 25326	25326	ffee3fdd-889a-469e-b9ad-77d6e2987fd4	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	arslan8166	d0763efa-ad30-4489-91a8-995a769f3c8c	Haseeb	NULL	KV8	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	336	[]	NULL	NULL	[{"sid":"ffee3fdd-889a-469e-b9ad-77d6e2987fd4","id...	05796e1b800d61e19d94911f50cf81cb	withdraw	withdraw	withdraw	withdraw	0	4	22	6	8	5	2026-06-04 06:27:09	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 9607	9607	ffed16b4-29d0-4946-8a61-31f8a6e42482	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	ahemad07	127f4fb1-a36e-4eef-91e9-01d8287c955b	Wasif	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	870	[]	NULL	NULL	[{"sid":"ffed16b4-29d0-4946-8a61-31f8a6e42482","id...	4ac415f14838527594f96ad789e7ba22	withdraw	withdraw	withdraw	withdraw	0	4	31	11	11	6	2026-05-25 04:04:14	NULL	Urdu / Roman Urdu / English (mixed)	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 17250	17250	ffecd255-5fe1-4f83-8b35-38f0be1f2b54	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	03248402118	06d2cbaf-5863-4a3f-8b43-670e41d31652	NULL	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	bot-resolved-clean	CLOSED	308	[]	NULL	NULL	[{"sid":"ffecd255-5fe1-4f83-8b35-38f0be1f2b54","id...	979b25e0cbe9f9788021b11a9a4b414f	deposit	deposit	deposit	deposit	0	NULL	10	3	0	6	2026-05-30 00:14:35	NULL	NULL	NULL	0	0	NULL	bot_resolved_or_unknown	auto_closed
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 25051	25051	ffe899b4-0481-417a-9009-f8969de41236	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	85ce14ad-9dfc-4e47-9f13-f22d254a71c0	85ce14ad-9dfc-4e47-9f13-f22d254a71c0	NULL	NULL	Jeetwin	cd812f84-7279-4bb9-9d91-a47acf69f263	bot-resolved-clean	CLOSED	28	[]	NULL	NULL	[{"sid":"ffe899b4-0481-417a-9009-f8969de41236","id...	c1bee8f40404a71e67412ece0f57d7e4	deposit	deposit	deposit	deposit	0	NULL	12	4	0	7	2026-06-04 01:55:23	NULL	NULL	NULL	0	0	NULL	bot_resolved_or_unknown	auto_closed
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 12677	12677	ffe77477-7e34-4f25-8cee-4ff2519fc872	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	kamran1295	41840050-98d7-4c09-9cd5-81fdaf1f14fb	Wasif	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	446	[]	NULL	NULL	[{"sid":"ffe77477-7e34-4f25-8cee-4ff2519fc872","id...	1ee30ceea68fc83dde9264e89ae8ab09	deposit	deposit	deposit	deposit	0	4	17	4	5	5	2026-05-27 03:49:21	2026-05-27 04:20:40	Urdu, Roman Urdu, English (mixed)	Outcome: warning \| confidence: high \| Player repor...	1	1	Review-only: chat lasted 5+ minutes with CS and ap...	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 1476	1476	ffe29a9f-4bc5-4182-a027-0de0937e2467	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	03236417160	af2b1e2a-b75b-4c9f-9bd6-9970817e3efa	NULL	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	bot-resolved-clean	NULL	88	[]	NULL	NULL	[{"sid":"ffe29a9f-4bc5-4182-a027-0de0937e2467","id...	NULL	other	other	other	other	0	NULL	8	2	0	5	2026-05-16 05:51:31	NULL	NULL	NULL	0	0	NULL	bot_resolved_or_unknown	bot_only
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 28810	28810	ffe2659f-f86b-4d9d-9446-af945d3a6c61	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	khalidsh	f2121156-7086-4a6f-b3df-0a7d49170776	Danish Baig	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	735	[]	NULL	NULL	[{"sid":"ffe2659f-f86b-4d9d-9446-af945d3a6c61","id...	1ca21c7ba3f14150efdc922fd7dee349	game issue	game issue	game issue	game issue	0	58	24	7	6	7	2026-06-06 02:46:23	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 10486	10486	ffe0f80f-d7ef-49aa-bf15-561fdb112ab3	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	sajjadg99	0cb84ca5-1329-4cf3-9c0b-6296fd5823b1	Ali	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	492	[]	NULL	NULL	[{"sid":"ffe0f80f-d7ef-49aa-bf15-561fdb112ab3","id...	3393f4d0fd25064fbe364356c9e628fa	withdraw	withdraw	withdraw	withdraw	0	3	23	6	9	6	2026-05-25 21:02:57	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 9919	9919	ffddb243-87be-4b39-b207-cc597689ba42	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	7ab364a4-1f62-42d6-a6c6-120679d92cbd	7ab364a4-1f62-42d6-a6c6-120679d92cbd	Yuri	NULL	Jeetwin	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	609	[]	NULL	NULL	[{"sid":"ffddb243-87be-4b39-b207-cc597689ba42","id...	df325b40180b25fcd64d5486cc92b522	account issue	account issue	account issue	account issue	0	6	32	8	11	6	2026-05-25 12:12:44	2026-05-25 12:12:52	Urdu, Roman Urdu, English (mixed)	Free local PHP-style cleanup removed deterministic...	3	0	NULL	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 17308	17308	ffdac19a-ed50-4354-87ea-cd00722dd636	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	abdul1425	5ad83a47-133f-45fe-a21e-d30ca2d946f7	Ted Mosbey	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	776	[{"rule": "SOP_16_spam_message", "severity": "warn...	NULL	NULL	[{"sid":"ffdac19a-ed50-4354-87ea-cd00722dd636","id...	4ba001113234547bbcf3f2e14af14385	withdraw	withdraw	withdraw	withdraw	0	1	40	13	16	5	2026-05-30 00:50:43	2026-05-30 18:44:27	Mixed (Urdu, Roman Urdu, English)	Outcome: warning \| confidence: high \| Player repor...	1	1	Review-only: chat lasted 5+ minutes with CS and ap...	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 22431	22431	ffda298d-a10a-41f9-97d5-b23518a3f408	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	talhajaved2024	1fa31e74-dfc0-42e2-8361-200d4dd67f7a	Ven	NULL	Darazplay	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	507	[]	NULL	NULL	[{"sid":"ffda298d-a10a-41f9-97d5-b23518a3f408","id...	2654deac4959279a98b4f671ecf5e420	deposit	deposit	deposit	deposit	0	3	27	12	7	5	2026-06-02 11:35:28	NULL	NULL	NULL	0	1	Review-only: chat lasted 5+ minutes with CS and ap...	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 19596	19596	ffd9c3a1-b5f0-40be-92cb-5f0dd515cdb1	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	achag318	8bbfdc97-796e-4aec-98cf-cc56ad7bf40f	NULL	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	bot-resolved-clean	CLOSED	316	[]	NULL	NULL	[{"sid":"ffd9c3a1-b5f0-40be-92cb-5f0dd515cdb1","id...	a35decb616f4a3580e5be2931ccd242e	deposit	deposit	deposit	deposit	0	NULL	10	3	0	6	2026-05-31 16:37:56	NULL	NULL	NULL	0	0	NULL	bot_resolved_or_unknown	auto_closed
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 25038	25038	ffd069d9-2cf3-4218-971c-95aadd7ac4b8	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	kashifshabbir	378b3793-565e-42e7-bb5d-b2c482eec3f4	jack	NULL	Mostplay	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	606	[]	NULL	NULL	[{"sid":"ffd069d9-2cf3-4218-971c-95aadd7ac4b8","id...	f2bc17a012cf4f2ea6e4d01c7d0e325a	withdraw	withdraw	withdraw	withdraw	0	4	20	7	6	5	2026-06-04 01:55:25	NULL	NULL	NULL	0	1	Review-only: chat lasted 5+ minutes with CS and ap...	agent_handled	assigned_to_cs
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 13143	13143	ffc9b4fc-8a01-4114-861c-9ce38b27a524	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	mustafa212	d168c764-f101-4148-952a-dc27cb791c5e	NULL	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	bot-resolved-clean	CLOSED	306	[]	NULL	NULL	[{"sid":"ffc9b4fc-8a01-4114-861c-9ce38b27a524","id...	118098a1da8fd533a453e1e2ae81d4d3	deposit	deposit	deposit	deposit	0	NULL	10	3	0	6	2026-05-27 15:20:13	NULL	NULL	NULL	0	0	NULL	bot_resolved_or_unknown	auto_closed
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 11024	11024	ffc97753-890a-4593-9a84-24dc1f21d412	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	waheed85	44d2eacd-7e07-4eda-973c-8bdb9b41326d	NULL	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	bot-resolved-clean	CLOSED	307	[]	NULL	NULL	[{"sid":"ffc97753-890a-4593-9a84-24dc1f21d412","id...	7051d81d199c31ec3f177c88e0f480b7	deposit	deposit	deposit	deposit	0	NULL	10	3	0	6	2026-05-26 03:56:26	NULL	NULL	NULL	0	0	NULL	bot_resolved_or_unknown	auto_closed
Edit	Copy	Delete DELETE FROM conversations_analyzed WHERE `conversations_analyzed`.`id` = 19008	19008	ffc8388f-b4ba-4ea0-84d2-cb62502c0065	https://cs002.icxglobal.ai/workspaces/cd812f84-727...	e041a01b-2e63-452b-a693-32a34b4236eb	e041a01b-2e63-452b-a693-32a34b4236eb	Arsal Khan	NULL	Crickex	cd812f84-7279-4bb9-9d91-a47acf69f263	assigned	CLOSED	1086	[]	NULL	NULL	[{"sid":"ffc8388f-b4ba-4ea0-84d2-cb62502c0065","id...	9d59c3bc6f84f2c98b21debabc2009d6	withdraw	withdraw	withdraw	withdraw	0	3	31	11	13	5	2026-05-31 04:57:32	NULL	NULL	NULL	0	0	NULL	agent_handled	assigned_to_cs

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