| id |
bigint(20)
|
|
|
|
| chat_id |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| cxg_url |
varchar(500)
|
utf8mb4_general_ci
|
|
|
| player_username |
varchar(200)
|
utf8mb4_general_ci
|
|
|
| player_id |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| agent_name |
varchar(200)
|
utf8mb4_general_ci
|
|
|
| agent_tag |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| brand |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| workspace_id |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| chat_type |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| session_status |
varchar(30)
|
utf8mb4_general_ci
|
|
|
| duration_sec |
int(11)
|
|
|
|
| violations |
longtext
|
utf8mb4_general_ci
|
|
|
| vulgar_customer |
longtext
|
utf8mb4_general_ci
|
|
|
| vulgar_cs |
longtext
|
utf8mb4_general_ci
|
|
|
| messages |
longtext
|
utf8mb4_general_ci
|
|
|
| messages_hash |
varchar(32)
|
utf8mb4_general_ci
|
|
|
| issue_category |
varchar(200)
|
utf8mb4_general_ci
|
|
|
| issue_subcategory |
varchar(200)
|
utf8mb4_general_ci
|
|
|
| clicked_issue |
varchar(200)
|
utf8mb4_general_ci
|
|
|
| discussed_issue |
varchar(200)
|
utf8mb4_general_ci
|
|
|
| issue_mismatch |
tinyint(1)
|
|
|
|
| reply_speed_sec |
int(11)
|
|
|
|
| message_count |
int(11)
|
|
|
|
| customer_messages |
int(11)
|
|
|
|
| agent_messages |
int(11)
|
|
|
|
| bot_messages |
int(11)
|
|
|
|
| analyzed_at |
datetime
|
|
|
|
| ai_reviewed_at |
datetime
|
|
|
|
| ai_language |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| ai_notes |
text
|
utf8mb4_general_ci
|
|
|
| ai_cleared |
int(11)
|
|
|
|
| unresolved_5min |
tinyint(1)
|
|
|
|
| unresolved_reason |
varchar(255)
|
utf8mb4_general_ci
|
|
|
| workflow_status |
varchar(50)
|
utf8mb4_general_ci
|
|
|
| workflow_step |
varchar(100)
|
utf8mb4_general_ci
|
|
|